Please read this policy carefully, if you have any questions about this policy, please contact our nominated Data Officers at [email protected] or by telephone on 0161 791 4500
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our website and/or which you send to us. We may also ask you for information when you report a problem with our website.
Details of your visits to our website and the resources that you access will be collected via Google analytics/performance cookies, these cookies allow Alpine to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works for our users.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to
respond to them.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and marketing analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Your personal data
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Use of the information
We may use information held about you in the following way. To ensure that the content of our website is presented in the most effective manner for you and for your computer. To provide you (whether by email, phone or post) with information or services that you request from us or which we feel may interest you. To carry out our obligations arising from your instructions to us. To notify you about changes to our services.
Disclosure of your information:
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use or to protect the rights, property, or safety of Alpine Fire Engineers Limited, our clients, or others. This includes exchanging information with any applicable regulatory bodies for the purposes of crime or fraud prevention.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Thank you for visiting our website.